The essence of IT monitoring can be summarized in a single goal – to ensure that all your IT equipment is up and performing to the level expected of it.
Our remote network monitoring services are proactive, meaning that our goal is to identify any issues within your system before they create a problem. This approach helps our clients to save the time and money that network downtime would ultimately cost.
At the core of InfoKit’s suite of Monitoring IT Services is the remote monitoring of key network equipment - such as your servers, firewalls and routers. Using the latest technology, we are able to monitor your IT infrastructure 24 hours a day, 7 days a week. Our technical support engineers know if you have a problem, often before you do, and they can initiate corrective action immediately, saving you valuable time and money on costly downtime. We monitor your network with a Remote Monitoring Tool that sends us alerts when certain activities reach designated thresholds. If there is a critical alert raised, InfoKit engineers troubleshoot and fix the issue immediately, escalating the issue to the appropriate people when neccessary. Thresholds are set to monitor disk capacity, memory usage and CPU utilization to ensure your network stays up and running. Also, as part of our Remote Monitoring services, we provide all customers with a monthly status report intended to give a summary of the overall network health, along with recommendations on improving network performance (if applicable). InfoKit is driven by SLAs. Our Service levels are flexible, customized and tailored as per our customers specific business requirements. We understand how important response and resolution times are to you. InfoKit will define success metrics and SLAs with you upfront and deliver on the commitment.